Now this is how to write an angry letter ...

A letter of complaint to the Director of Hospitality at New York, New York Hotel in Las Vegas:

I am writing to inform you of my extreme dissatisfaction with my recent stay at your establishment, New York, New York Hotel in Las Vegas, Nevada. I write with the hopes that somebody will take measures to ensure that what I experienced will not be repeated when other guests visit your hotel.

This was my first time to Las Vegas, and my partner and I planned to visit for two weeks to celebrate my birthday and I was very excited about the trip.

We had planned to stay at New York, New York casino for a few days then we wanted to book the following week at MGM Grand hotel. Instead, my partner and I were so upset that we canceled our trip early and we just went home. We live in New Jersey and we frequent Atlantic City’s casinos often, and are able to recognize that our experience here was sub par on both hotel service and facilities.

This was our first time visiting MGM casinos and I can say with confidence that it will be the last.

Upon arrival, we were informed that the room we had reserved was not available, and that we’d have to upgrade if we wanted to stay in a room with a king-sized bed. We agreed to the upgrade, excited with the prospect of a better room, but confused as to why the room we’d reserved wasn’t available. When we questioned this, the person behind the desk was rude and short with us, which was generally the attitude we were met with from the hotel staff members.

Jet-lagged and tired, we took a nap and was awoken, not once but twice by a member of the housekeeping staff who keyed into our room and entered without so much as a knock. This was a very uncomfortable thing to happen once, but twice was unacceptable, especially since this was at 4 p.m. or so, which is well past cleaning times for occupied rooms, I’m assuming. Even when we hung the “Do not disturb” sign on our door to preserve our sleep, housekeeping would call, and call and call, constantly interrupting our sleep by offering room service that we didn’t want or need yet.

On three separate occasions, in the middle of the night, some foreign-looking gentleman must have been confused about the room numbers or unable to read them and was banging on our door, trying to key in, wrestling with the handle, until we woke up each night, got dressed, and unsuccessfully tried to explain that this was not his room. After we returned to bed, and thanks to the paper-thin walls, we heard him repeating his endeavors on the rooms nearby.

There were other problems; I won’t bore you with details so here’s a quick list: the room was damp and smelled moldy when we arrived, the water that came from the sink smelled like a sewage treatment plant, and the shower head wasn’t functioning properly.

I have informed my family, friends, coworkers and now you of my experiences. And that's just about all I can do, I’m not anybody important. But I hope that you can do more. I'm hoping that you can use my feedback to ensure that other guests leave your hotel with fond memories, instead of disappointing ones.

Best Regards